![]() In N-able N-central, configure the VNC connection to use the same password.Click VNC viewers may access with a password and enter a password.On the device, click System Preferences > Sharing > Apple Remote Desktop.In order to use VNC on devices that use Apple Remote Desktop 2.2 or higher, perform the following: For devices with macOS v10.4 VNC remote control will not work on macOS devices unless a VNC server has been installed on the device or Apple Remote Desktop has been enabled. VNC connections to devices using Windows Vista, Windows 2008 or Windows 7 will not be able to use the Ctrl-Alt-Del icon unless User Account Control (UAC) has been enabled on the target device.VNC software must be configured as a service and not as an application.Ensure the WMI Performance Adapter service is running on the device that you want to control remotely.Enable the Display mixed content option in the browser's Security Settings and the refresh rate should be set to a value less than the Session Timeout Value for the user account.Enable Javascript, java applet, and the Run ActiveX controls and plug-ins option in your browser security settings.If you are using a Windows probe to control devices remotely, the File and Printer Sharing for Microsoft Networks option in the Local Area Connection Properties must be enabled and your firewall must be configured to allow this type of sharing.To control devices remotely with a custom connection that uses VNC: SSH connection does not require a Windows probe. The SSH connection is only available from a Windows Probe to a Mac or generic device. ![]() Mac and Linux devices still use the Java implementation for Remote Desktop. If CPH is not present on the system then you are prompted to download and install the application. When launching a RDP session, N-able N-central will verify if the CPH application is installed on the host device. Starting in N-able N-central 2020.1, Remote Desktop uses a Custom Protocol Handler (CPH) to facilitate the connection to an RDP session. You can disable the Welcome screen by clicking Start > Control Panel > User Accounts > Change the way users log on or off and clearing the Use the welcome screen for fast and easy logon check box.
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